Monday Motivation….. August 22, 2016 (289)

Monday Motivation….. August 22, 2016 (289)
Many years ago in Singapore Shiv Khera, a renowned management trainer hopped in to a TAXI from the airport. He gave a taxi driver a business card to take him to a particular hotel address. Just as they arrive, at the last point the Taxi driver circled round the building. His meter read 11$, but he demanded only 10$.
Shiva said “Henry, your meter reads 11$ how come you are asking only 10.” He said Sir, I am a taxi driver, I am supposed to be bringing you straight to the destination. Since I did not know the last spot, I had to circle around the building. Had I brought you straight here, the meter would have read 10$. Why should you be paying for my ignorance?”
He said “Sir, legally, I can claim 11$ but honestly and ethically I am entitled to only 10$.” He further added that “Singapore is a tourist destination and many people come here for three or four days. After clearing the immigrations and customs, the first experience is always with the taxi driver and if that is not good, the rest three to four days are not pleasant either.  Sir I am not a taxi driver, I am the Ambassador of Singapore without a diplomatic passport.”
In his opinion he probably did not go to school beyond the 8th grade, but he proved to be a professional & his behavior reflected pride in performance and character.

Moral:
In one line be a “Professional with a human touch and Values ” that makes all the difference. Knowledge, skill, money, education, all comes later. First comes Human Values, Honesty and Integrity. Professionalism – “It’s NOT the job you DO, It’s HOW you DO the job!”
Have a nice week ahead…!